We aim to process all orders within 24 hours of them being placed. From there they are sent to our warehouse in Sydney for picking, packing, and shipping. Generally, orders are shipped next business day after placing your order.


We offer free shipping within Australia for orders exceeding $200, orders below $200 to be delivered within Australia will incur a flat rate shipping rate of $19.


Osseo Group does not sell or ship orders outside of the ANZ region. 

For orders to be shipped outside of Austalia, the shipping rate will be calculated at the checkout.


Once the tracking number is provided and the package has been released to the carrier, Snap-On Smile is unable to access the package or adjust the delivery time, date or speed of delivery. Delivery times may vary depending on your location, the table below summarises estimates for popular destinations:



Australia  –   1-3 days

New Zealand   –   2-5 days






Unfortunately, we're unable to accept change of mind and non-warranty returns for any medical device, device coupon or custom made devices such as PENTAX and HOYA.



Osseo Group accepts all credit and debit cards without an additional transaction fee.​


All prices are listed excluding tax. Tax will be added at the cart depending on your tax zone and country.


This privacy policy tells you how we collect and use your information. Any information you give to us which may tells us who you are, how to contact you, or where to deliver your products is collected during the checkout phase of your order, or when you contact us.

We may, from time to time, send you emails letting you know about deals or new products. You're able to unsubscribe from these emails at any time by clicking the unsubscribe link in the email or getting in touch with us.

Other than the process of payment via Stripe or PAYPAL in which you provide your payment information to a third party, we won't share the information you provide to us with anyone, ever. ​

You can ask us about the information we've collected about you at any time, you may also ask us to correct your information if you find that it is not accurate. You may also make a complaint about our handling of your information.

If you'd like to get in touch, send us an email.



There is no showroom or customer access at this address.

Level 2 Factory 47

2 Slough Avenue

Silverwater NSW 2128

Getting Here


Mon - Fri: 9am - 5pm

Sat - Sun: Closed

Pub holiday: Closed


Australia: 1300 029 383

New Zealand: 09 973 5342