ClearCorrect after the move.
Updated: Dec 2, 2021
Beginning in October 2021, Straumann Group moved the ClearCorrect doctor's portal (ClearComm) over to their Straumann e.shop portal and will be handling the financial and manufacturing side of your cases.
Rest assured, Osseo Group hasn't gone anywhere – we're still here for you in every way (except invoicing) and will continue to provide the same high-quality service of which you're accustomed.
Provider services
Face-to-face support
Technical support
Impression digitisation
Training and education
IO scanner sales and support
Sales
Marketing
Straumann Group will be responsible for:
Invoicing
Manufacturing
R&D
Your invoices will now be sent via email to the email address used for all other ClearCorrect communications, unless you've have advised Straumann's office of an alternative email address.
Unfortunately, as part of this process, Straumann Group was unable to transfer any payment details previously stored on the ClearComm Portal to ensure compliance with their Privacy Policy or set up an online Credit Card system similar to the previous version you're familiar with.
The current payment methods are:
Credit Card
Please contact accounts.au@straumann.com for a Credit Card Authorisation Form with the option of setting up a direct debit to your credit card for any future ClearCorrect purchases.
Alternatively, if you wish to pay over the phone, please call us on 1800 660 330 (from Australia) or 0800 408 370 (from New Zealand).
DEFT (Direct Electronic Funds Transfer)
For Australian customers:
BSB: 333-055
Account: 700 487 331
For New Zealand customers:
BSB: 06-0807
Account: 0358388-000
We're more than confident that our friends at Straumann will introduce new payment integrations in the near future that resolve any clunkiness in this early stages of the process to e.shop.
If you have any questions regarding invoices, payments, or cards; please contact Straumann Group's Melbourne office at accounts.au@straumann.com, AU 1800 660 330, or NZ 0800 408 370.
For everything else, please contact your Account Rep or Provider services at 1300 029 383.