Windows can't find my new scanner!

In all the excitement of receiving your new AORALSCAN 3 IOS, you didn't want to wait for your Account Rep to install it, and now the software doesn't recognise the scanner.

When you first plugged in the scanner and opened the software, a window popped up, and you were asked, "Do you want to activate your scanner?" you might not remember it, but you've clicked "NO".

To resolve this issue, you'll need to reinstall the scanning software – there are two ways you can do this:

1. Wait until your Account Rep comes to do the scanner installation, and they'll do it for you.

2. Use the recovery folder to reinstall the software yourself – This takes less time than it takes to make a coffee.

Using the recovery folder.

Hidden away in the C:/ drive is a folder called SystemRecovery; it's where we keep a fresh install of the scanning software and some of the apps and elements we use to set up your computer.

Steps to self-reinstalling the scanning software:

1. Disconnect the scanner's USB cable from the laptop (leave the scanner plugged into power)

2. Close the Scanning software

3. Open file explorer and navigate to the folder named SystemRecovery
   

   1. Manual method

      1. Click C:/ drive

      2. Scroll down to folders that start with "S"

      3. Double click the SystemRecovery folder
         

   2. Quick method

      1. Type or paste c:\windows\EXPLORER.EXE /n, /e, X:\SystemRecovery into the file explorer bar.
         

4. Double click the IntraoralScanVx.x.x.xxxx.EXE (the x's are the version number) file, select C:/ as the install location and wait until the installer has finished.

5. When the Scanning Software starts, it will ask, "Do you want to run on private and public networks?" Check both boxes and accept.

Activating your scanner

Now you've reinstalled and opened the scanning software, connect the scanner's USB cable and when asked, "Do you want to activate your scanner?" click "YES" – problem solved!

Contact your account rep by phone or email if you have any questions or need assistance. You can also raise a support ticket by emailing support@osseogroup.com.au.

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