Change a ClearCorrect wear schedule

By default, a ClearCorrect wear schedule is set to 2-weeks per set.


If your ClearCorrect case is progressing faster or slower than expected, you can submit a request to change the wear schedule to a 1-week, 2-week, or 3-week schedule.


Wear schedules can vary when you're using Dental Monitoring, so we recommend that you select a 1-week wear schedule to ensure that future phases arrive on time.


Lost or damaged aligners

Patients lose or damage their aligners. It happens all the time. Aligners can be lost or damaged in a surprising variety of different ways: being left in a hot car, thrown away with lunch, eaten by the family dog? – We've heard it all.


Our one-step ordering system makes replacing aligners easy and gets your cases back on track faster! 


Make a repair request

Is something playing up? Dropped your loupes? Osseo Group's technical support and service department is here to help.


Lodge your repair request today one of our skilled in-house service technicians will create a service ticket and take a look and get you back on track.


Return request

If you find that you have incorrectly ordered a product after you've received it and need to swap it for another, you can request to send it back to us within 10 calendar days of the shipping date and we'll apply credit for the product only.

When returning a product, you'll need to complete the Return Authorisation Form.


Some conditions and exclusions apply, see our terms for details.

Delivery Service

Frequently asked questions

How do I pay for my order?

We offer multiple payment methods including all major credit cards, lay-by and finance. You can learn more about our payment options HERE

How do I set up an account?

Setting up an account is easy:

  1. Click the "Shop now" link in the top right hand side of the screen or click HERE
  2. Click the "Account" button in the top right hand side of the screen
  3. Click the link above the login that says "Don't have an account? Sign Up"
You'll be able to log in straight away and start placing orders.

Why are all store payments made by card?

By having all customers pay up-front and in-full before shipping goods, it allows us to keep the cost of our products low because we're not chasing outstanding accounts.

How long does shipping take?

Typically shipping takes between 1-3 business days for Australia and 5-7 business days for New Zealand and non-mainland Australia. As soon as we pack and ship your order, we'll send you images of the actual goods packed, a list of any backordered items, and the tracking number of your package.

Do you offer free shipping?

We offer free shipping on Australian orders over $300. Unfortunately due to the high cost of shipping to New Zealand, we're unable to offer this for our New Zealand customers.

What is your returns policy?

For most orders made via our store, you can make a return request within 10 days.

Once approved, send your order back to us by express post or courier in an unopened salable condition. Once we're received and assesed its condition, we'll apply credit to your account.

Unfortunately, we're unable to accept returns for special orders and custom-made devices like loupes.

Can I drop my ClearCorrect impressions off?

No – Due to strict infection control, quality assurance, protection of our supply chain and staff, we do not accept on-site visitors for any reason. You can send your impressions to our receiving centre using the address listed on your case packing slip.

How do I organise a product demo?

Booking a product demo is easy, you can book a demo HERE or call you account rep directly. You can find your account rep's contact details HERE.

Do you charge for repairs?

If your device is faulty and covered by warranty, we won't charge for the repair. If your repair is not covered by warranty, out of warranty, caused by user damage or wear and tear – we'll charge a fee to diagnose, replace parts (including their cost), test, calibrate and return your device as good as new (or as close to new as a repair can be). Non-warranty repairs start from $125.

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