Remote support.


Need help with one of our web services? Click here to download teamviewer, once it's downloaded, give us a call at 1300 029 383 (option 4) and we'll help you every step of the way. Did you know we can also use Augmented Reality to help you with one of our physical products? Follow the instructions below to download and use our Pilot app.




My patient has lost their aligners.


During Unlimited Treatment, replacement appliances are available at no additional cost. All other replacements including legacy cases are available at standard Flex prices and will be automatically charged to you upon submission of replacement request. Lost or damaged a set of aligners, template or phase? Click HERE to reorder it.




I want to change my patient's wear schedule.


Changing a patient's ClearCorrect wear schedule is easy! Click HERE to update the wear schedule.




I'd like a product demo.


Booking a demo for PENTAX loupes, HOYA safety glasses, Intraoral scanners or Picasso lasers is easy. Click HERE to book an appointment with your local account rep.




I want to open an account.


Osseo Group doesn't require an account, just add your stock to your cart and checkout using any credit or debit card. If you're a govenment agency, have your PO give us a call and we'll show you how to order.




One of my aligners doesn't fit.


Sometimes a patients case may not track or an impression distortion my prevent the first aligner from being able to be inserted or have a less than satisfactory fit. So that we may best assess the casue of the issue and rectify it as soon as possible, you'll need to complete an Adverse event investigation form.




My equipment needs repairing.


It's not great when things don't go right. We're here to get things back on track and working, but first, we'll need you to complete a damage/fault assessment request HERE . Once you've completed the form online you can pack up and ship your equipment to us at: F47 2 Slough Avenue SILVERWATER NSW 2128.




How do I select between Flex, One or Unlimited cases?


With ClearCorrect, you can submit a case for free and see exactly how many steps are planned in our 3D treatment setup. After that, you can choose your treatment option. There’s Flex, Unlimited, and now, a third option—ONE. This new option gives you up to 24 sets of aligners and includes up to one year of treatment, one set of retainers, and one revision. Flex - Flex is great for simple aesthetic corrections, single-arch treatment, and minor orthodontic relapses. Particularly, it works well for doctors who have experience with clear aligners and have a good feel for how they move teeth. ONE - A flat rate for up to 24 sets of aligners, including one revision and one set of retainers. Many clear aligner treatments can wrap up in a year or less, and we’ve got just the thing for that. Introducing ONE—our new treatment option that’s perfect for moderate cases. Unlimited - No worries, no hassle. Pay one flat rate for as many aligners and retainers as you need for five full years, including revisions and replacements. ClearCorrect’s Unlimited option is ideal for comprehensive treatment, long term retention, and minimising unexpected expenses. If you’re a doctor who’s not too familiar with how much treatment you need, Unlimited is always a safe bet. You can view the current standard pricing in the Doctor’s Portal when you approve the Treatment Setup. When you approve the first treatment setup for a patient, you may select any of the treatment options. However, if the treatment exceeds 24 sets of aligners, the ONE option will be "greyed out" and not available. Flex If you choose Flex pricing, you’ll pay for each treatment setup you approve and each aligner or retainer that you request. You’ll need to approve a new setup each time you start or revise treatment. You don’t need to approve a new setup to order retainers or replacements. Appliances are priced individually, not per step, so treating one arch costs less than treating both arches. Appliances will be delivered in one shipment. ONE You pay one flat rate, which covers up to 24 sets of aligners, including one revision with up to 24 sets of aligners, and one set of retainers. Revision and retainer order must be submitted within one year of the original case submission date to be included in the ONE package or they will revert to Flex pricing. Unlimited You pay one flat rate, which covers as many setups and appliances as you need to treat and retain the teeth of one patient for five full years (the “Unlimited Treatment” period). After Unlimited Treatment expires, you may order additional products at standard Flex prices. Retainers Retainers can either be based on a previous step or on new impressions or scans. During Unlimited Treatment, you may order up to two sets of retainers every six months at no additional cost. During ONE Treatment, you may order up to one set of retainers at the end of treatment, within one year of original case submission. All other retainers are available at standard Flex prices. Replacements During Unlimited treatment, replacement appliances are covered in the initial cost. All other replacements are available at standard Flex prices. Revisions If your patient’s teeth do not move as expected, you may request a “revision” for any patient treated with ClearCorrect Appliances. A new treatment setup will be created, starting from the current position. Minimal adjustments can be accommodated to the final set up during revision, like reducing expansion, overcorrection of rotation, or virtual elastics; but comprehensive re-planning of the final setup will not be possible except with the Unlimited treatment option. With the Unlimited treatment option, revisions are available at no additional cost for 5 years from original case submission. Under the ONE treatment option, one revision with up to 24 steps is included within one year of original case submission. All other revisions are available at standard Flex prices. Revisions may be based on new scans or impressions, or on a previous step.




What is your shipping policy?


We aim to process all orders within 24 hours of them being placed. From there they are sent to our warehouse in Sydney for picking, packing, and shipping. Generally, orders are shipped next business day after placing your order. Australian Rates We offer free courier shipping within Australia for orders exceeding $300, orders below $300 to be delivered within Australia will incur a shipping rate based on weight.

  • 0-5kg $19.80
  • 6kg+ $29.80
New Zealand Rates All orders to be delivered to Zew Zealand will incur a shipping rate based on weight.
  • 0-5kg $29.80
  • 6kg+ $129.80
Osseo Group does not sell or ship orders outside of the ANZ region. Once the tracking number is provided and the package has been released to the carrier, Osseo Group is unable to access the package or adjust the delivery time, date or speed of delivery. Additional fees may be charged if you change the Time, Date, or Manner of delivery after the shipment has been picked up by the carrier.

Delivery times may vary depending on your location, the table below summarises estimates for popular destinations: Australia – 1 - 3 days New Zealand – 3 - 7 days Sometimes, you may be asked to pay an ad-hoc shipping fee. If it's for mainland Australia click HERE, for New Zealand and non-mainland Australian destinations click HERE.




What is your return policy?


Unfortunately, we're unable to accept change of mind and non-warranty returns for any medical device, device coupon or custom made medical devices such as ANCHOR, ClearCorrect, PENTAX, or HOYA.




What is you privacy policy?


This privacy policy tells you how we collect and use your information. Any information you give to us which may tell us who you are, how to contact you, or where to deliver your products is collected during the checkout phase of your order, or when you contact us. We may, from time to time, send you emails letting you know about deals or new products. You're able to unsubscribe from these emails at any time by clicking the unsubscribe link in the email or getting in touch with us. Other than the process of payment via Stripe in which you provide your payment information to a third party, we won't share the information you provide to us with anyone, ever. ​ You can ask us about the information we've collected about you at any time, you may also ask us to correct your information if you find that it is not accurate. You may also make a complaint about our handling of your information. If you'd like to get in touch, send us an email.




I want to get in touch.


Easy! Give us a call at 1300 029 383 if you're in Australia or 09 973 5342 if you're in New Zealand between 9 am and 5 pm, Monday to Friday (Sydney time). Alternatively, you email us at support@osseogroup.com.au 24/7 and we'll get back to you.




What is your warranty policy?


Our warranty covers manufacturing and material defects for a period of 1 year from date of purchase unless otherwise stated in writing. Our warranty does not cover bending, breakage, damage, modification, misuse, overuse or interference by the user. For some products, like implants and whitening materials, they must be used within their shelf life and according to the technical data sheets and standard industry practices.




How do I decontaminate my PENTAX loupes


Decontamination is easy BUT be careful not to wet the lenses!

  1. Wipe the loupes down with pineo clean wipes (or similar) after wringing it out to remove excessive moisture.
  2. Dry with a soft tissue.
  3. Remove any specks of tissue left over with the lens cleaning cloth supplied with your loupes.





CONTACT US

Australia: 1300 029 383

New Zealand: 09 973 5342

support@osseogroup.com.au  

F47 2 Slough Avenue

SILVERWATER NSW 2128

Commonwealth of Australia

OPENING HOURS

Mon - Fri: 9am - 5pm

Sat - Sun: Closed

Pub holiday: Closed

SUPPORT

- SPECIAL NOTICE -

Due to strict infection control and quarantine procedures, customers and visitors are not permitted on site.

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