IPG workflow success
- Stuart Anderton
- Apr 16
- 4 min read
Updated: 3 days ago
Getting predictable results with IPG is not about luck. It comes down to following the workflow exactly as designed. When the process is followed, cases run smoothly. When it is not, failures, delays and cost overruns are not just possible, they are guaranteed.
This guide is here to keep you out of trouble and help you recover if things start to go wrong.
“If I was the lab, could I complete this case with what I have?”
The non-negotiables
There are a few points that must be understood clearly:
If the data is not captured, it does not exist. The lab cannot recreate it later
If the MMR is not recorded, the case cannot be articulated. There is no workaround
The lab can refine good data, not fix bad data
You must follow the on-screen workflow. The animation in the lower left shows exactly what to do
If any of these are missed, the best case scenario is a delay with a try-in based on estimation. Worst case is a full remake.
Edentulous workflow (no teeth present)
When no teeth are present, you must create a reliable reference for MMR:
Use existing dentures or a try-in to establish vertical and centric relation
Take wash impressions after implantation
Use a polythene sheet to avoid sutures being captured or distorted
Open the bite with wax if needed
Record MMR using PVS bite registration material
Scan the record 360° extra-orally
This step is critical. If it is incorrect or skipped, the entire case will fail. Placing fiducial markers will not compensate for this or recover the case.
Scan caps and markers
Scan caps are mandatory for matching soft tissue to implant position.
Healing caps are not an alternative
Fiduciary markers only help align pre and post-op scans. They have no effect on MMR
Wet or contaminated markers will not scan. Rinse with sterile saline and dry with gauze
Data quality rules
Think of this as a simple rule: clean, complete, and redundant.
Clean your scans before moving to the next step
Remove artefacts, soft tissue distortion, and noise early
If something might be useful, scan it anyway.
Wax rims
Old dentures
Bite registrations
Extra data can be ignored later. Missing data cannot be recovered
Handling full clearance cases
If you are extracting all teeth:
Extract anterior teeth first
Leave posteriors to maintain vertical dimension temporarily
Take pre-op scans with markers using the standard workflow
Take a putty bite (ridge-to-ridge) in the anterior region
Scan it in your hand from all angles
Send it physically to the lab if possible
Extract remaining teeth and proceed
You can adapt this method to whatever is present at the time of scanning. If you only have teeth in one quadrant or just anteriors, take the putty bite wherever possible to record this critical MMR data alongside the digital MMR.
This additional step often determines whether you’re making a minor bite adjustment or remaking the entire case.
Common failure points
Most problems come from the same mistakes:
Skipping MMR recording
Assuming the lab can “figure it out”
Poor scan cleanup before progressing
Not following the guided workflow
Trying to substitute components (e.g. healing caps instead of scan caps, fiducial markers instead of MMR)
If any of the above happen, expect delays and additional costs.
Practical tips that make a difference
Run a quick pre-op huddle and walk through the workflow before starting
If it’s your first case or first of that type of case, book remote support in advance
Do not rush between workflow steps. Each one builds on the last
Use a mouse instead of a trackpad for scan editing if possible
Always do a final check before moving forward. Ask yourself: “If I was the lab, could I complete this case with what I have?”
Quick checklist
Before finishing your scan session:
Have you followed the workflow step-by-step?
Are all markers clean and readable?
Have you cleaned all scan data?
Have you clearly recorded MMR?
Have you captured any additional useful references?
Have you used scan caps correctly?
Final word: Support, planning and responsibility
IPG is extremely powerful when used correctly. It is also completely unforgiving when steps are skipped. The system will not compensate for missing or poor data, and neither can the lab.
If you feel you may need assistance with a case, it’s best to book time in advance with your account representative. This helps ensure the right support is available when you need it.
We’re always happy to assist, however our team supports many clinics and works on a first-in, first-served basis, so availability at short notice can be limited.
The most reliable outcome will always come from your own confidence with the scanner and careful adherence to the established workflow.
Get in touch
We’re always happy to help, you can find the details of your account rep HERE, or contact Provider Services on 1300 029 383 to book an appointment, ask a question, or arrange additional training and courses.
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